Late Saturday night, Bridget Todd, a writer, activist, and former lecturer at Howard University, tweeted at taxi dispatch startup Uber that she’d been choked by the driver she’d ordered on Uber’s smartphone app—apparently because he was angry at her interracial relationship. Uber CEO Travis Kalanick’s response, in an emailed warning to his PR team: “make sure these writers don’t come away thinking we are responsible when these things do go bad…”
But despite the even-handed public statement, Uber CEO Travis Kalanick made his attitude towards aggrieved customers clear in an email to his press team, on which I was copied. (It’s unclear if this was intentional: he tends towards passive-aggression.)
In the email, Kalanick blamed the media for thinking that Uber is “somehow liable for these incidents that aren’t even real in the first place.” Kalanick also stressed that Uber needs to “make sure these writers don’t come away thinking we are responsible even when these things do go bad.”
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